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Valid reasons to return an item
Conditions for Returns
NOTE:It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.
If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.
Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given.
Refunds Policy
Issuance of Refunds
If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.
The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer table below)
Item Type |
Drop Off TAT |
Pickup TAT |
Hand over to Dealsdirect WH |
QC TAT |
Non Bulky |
4 working Days |
4 working Days |
1 - 5 working days |
2 working days |
Bulky |
N/A |
7 working days |
1 - 5 working days |
2 working days |
Please note that this policy does not apply to Dealsdirect International brands products.
Payment Method |
Refund Option |
Refund Time |
Debit/ Credit Card |
Debit/ Credit Card |
10 Working Days |
Dealsdirect Wallet |
Dealsdirect Wallet |
30 Minutes |
Equated Monthly Installments |
Credit Card |
10 Working Days |
Cash on Delivery (COD) |
Dealsdirect Wallet |
30 Minutes |
Dealsdirect Voucher |
Dealsdirect Voucher |
1 Working Days |
Modes of Refund |
Description |
Dealsdirect Wallet |
The Dealsdirect Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Dealsdirect Wallet. All orders paid through Cash on Delivery (COD |
Refund Voucher |
Vouchers will be sent to the customer registered email ID on Dealsdirect and can be redeemed against the same email ID. |
Debit Card or Credit Card |
If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Dealsdirect, please contact your personal bank. |
Bank Deposit |
The bank account details provided must be correct and the account must be active and should hold some balance. |
Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:
Payment Method |
Refund Option |
Refund Time |
Debit/Credit Card |
Debit/Credit Card |
20 Working Days |
Dealsdirect Wallet |
Dealsdirect Wallet |
11 Working Days |
Equated Monthly Installments |
Credit Card |
20 Working Days |
Dealsdirect Refund Voucher |
Refund Voucher |
11 Working Days |
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Take 20% off your first order
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