Refund Policy

  1.  If your product is damaged, defective, incorrect or incomplete at the time of delivery, please raise a return request on dealsdirect website.
    Return request must be raised within 7 days for items from the date of delivery.
  2. For electronic appliances & mobile phones related issues after usage or after the return policy period, please check if the product is covered under seller warranty or brand warranty.
    For purchases under Dealsdirect Like New, your product is covered under 3-Months Warranty (for phones) and 6-Months Warranty (for laptops and tablets). Refer to Dealsdirect Like New Warranty Policy and Warranty Policy for complete Td categories, we accept a change of mind. Please refer to the section on Return Policy per Category for more information.

Valid reasons to return an item

  1. Delivered product is damaged (i.e. physically destroyed or broken) / defective (e.g. unable to switch on)
  2. Delivered product is incomplete (i.e. has missing items and/or accessories).
  3. Delivered product is incorrect (i.e. wrong product/size/colour, fake item, or expired)
  4. Delivered product is does not match product description or picture (i.e product not as advertised)
  5. Delivered product does not fit. (i.e. size is unsuitable)

Conditions for Returns

  1. The product must be unused, unworn, unwashed and without any flaws. For fashion products, products may be tried on to see if the item fits. This will still be considered as unworn.
  2. The product must include the original tags, user manuals, warranty cards, freebies, invoice and accessories.
  3. The product must be returned in the original and undamaged manufacturer's packaging/box. If the product was delivered in Dealsdirect packaging/box, the same packaging/box should be returned. Do not put tape or stickers directly on the manufacturer's packaging / box.


NOTE:It is important to indicate the Order Number and Return Tracking Number on your return package to avoid any inconvenience/delay in your return process.

If your returned item does not meet the above requirements, we reserve the right to reject any request for a refund.

Note: If your return request has been rejected, the item will be delivered back to you between 4-6 days. Item will be sent to scrap after three (3) failed delivery attempts and no refund will be given. 

Refunds Policy

Issuance of Refunds

If your product is eligible for a refund, you can choose your preferred refund method based on the table below. The shipping fee is refunded along with the amount paid for your returned product.

The time required to complete a refund depends on the refund method you have selected. The refund time starts once the quality check is completed. (For quality check timelines refer table below)

Item Type

Drop Off TAT

Pickup TAT

Hand over to Dealsdirect WH

QC TAT

Non Bulky

4 working Days

4 working Days

1 - 5 working days

2 working days

Bulky

N/A

7 working days

1 - 5 working days

2 working days

Please note that this policy does not apply to Dealsdirect International brands products.

Payment Method

Refund Option

Refund Time

Debit/ Credit Card

Debit/ Credit Card

10 Working Days

Dealsdirect Wallet

Dealsdirect Wallet

30 Minutes

Equated Monthly Installments

Credit Card

10 Working Days

Cash on Delivery (COD)

Dealsdirect Wallet

30 Minutes

Dealsdirect Voucher

Dealsdirect Voucher

1 Working Days

 

Modes of Refund

Description

Dealsdirect Wallet

The Dealsdirect Wallet needs to be activated in order to access the refund amount. Refunds can also be withdrawn to a bank account from within the Dealsdirect Wallet. All orders paid through Cash on Delivery (COD

Refund Voucher

Vouchers will be sent to the customer registered email ID on Dealsdirect and can be redeemed against the same email ID.

Debit Card or Credit Card

If the refunded amount is not reflecting in your card statement after the refund is completed and you have received a notification by Dealsdirect, please contact your personal bank.

Bank Deposit

The bank account details provided must be correct and the account must be active and should hold some balance.

Important Note: The Voucher discount code can only be applied once. The leftover amount will not be refunded or used for next purchase even if the value of order is smaller than voucher value.
Pre-Paid Orders Failed/False Delivery Refund Grid:

Payment Method

Refund Option

Refund Time

Debit/Credit Card

Debit/Credit Card

20 Working Days

Dealsdirect Wallet

Dealsdirect Wallet

11 Working Days

Equated Monthly Installments

Credit Card

20 Working Days

Dealsdirect Refund Voucher

Refund Voucher

11 Working Days